Terms and Conditions

At Fainai, we want to ensure that you are 100% happy with your purchase and the quality of enhanced media.

• If you have technical or sales queries, do not hesitate to contact us.
• If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a refund of your purchase within 14 days of your date if all these conditions are met:

1. You successfully paid for a project.
2. You didn't receive the enhanced media (video, image, or another type of media that was scheduled to enhance).

In a case when the enhancement process takes more than 14 days, the guarantee of the refund will be enlarged for the same period.

We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

We at Fainai and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Paddle.com at Customer refund processing time.

Requesting a Refund

To request a refund please mail to slava.r@fainai.com